1. Prepaid wallet
TokenRex is pay-as-you-go. You add money to your wallet in Indian rupees, and each request is deducted from that balance. There are no subscriptions, monthly fees or minimum spend. When the balance runs out, requests stop until you top up.
2. Payment methods
- Razorpay: UPI, netbanking and other methods offered at checkout. The wallet is credited only after the payment is verified.
- UPI Autopay: optional automatic top-up when your balance falls below the level you choose. You can switch it off anytime.
3. Model pricing
Each model has its own rate, shown on the Models & Pricing page — usually per million input and output tokens, or per image, second or request for creative models. Our rates match the providers’ market prices. Rates may change; the rate at the time of each request applies.
4. How usage is charged
When a request starts we reserve an estimated amount from your balance, then charge the actual usage when it finishes and release the rest. Every charge is listed on your Transactions page with the model and amount.
5. Coupons, bonuses and referrals
Coupons, signup bonuses, rewards and referral earnings are promotional credit. They may have minimum top-ups, limits or expiry dates, are not transferable and are never refundable or payable in cash.
6. Invoices and receipts
A receipt is available for each successful top-up from your Transactions page.
7. Failed or pending payments
If money left your account but your wallet was not credited, wait a few minutes and refresh. If it still does not appear, write to hello@tokenrex.ai with the payment ID. Unverified payments are refunded under our Refund & Cancellation Policy.