Refund & Cancellation Policy

This policy applies to money added to your TokenRex prepaid wallet through Razorpay (UPI, netbanking and other methods shown at checkout), UPI Autopay. TokenRex sells prepaid access to AI models; your wallet balance is used up as you make API, Playground or creative requests. It should be read together with our Terms of Service and Billing & Payments policy.

• Unused paid balance — the part of a paid top-up that has not been spent on requests.
• Duplicate or failed payments — for example, if you were charged twice, or money left your account but the wallet was never credited.
• Billing errors on our side — requests that were charged incorrectly because of a confirmed TokenRex fault.

• Balance already spent on completed requests, including usage made with an API key that you shared or that was leaked. Block or delete exposed keys immediately from the API Keys page.
• Coupon credits, signup bonuses, referral earnings, rewards and any other promotional or free credit.
• Dissatisfaction with AI output. Model responses are generated by third-party models and are charged once the request completes.
• Accounts suspended for breaking the Acceptable Use Policy, fraud or payment abuse, where we may be required to hold funds.

When a refund is approved, the refunded amount is removed from your wallet balance immediately, at the moment we start the refund. This stops the same money from being spent and refunded at the same time. Your transaction history will show a refund entry for that amount.

If your remaining balance is lower than the amount you asked for (because some of it was spent in the meantime), we refund only the balance that is still unused.

After the wallet deduction, the money is sent back to your original payment method. Refunds are completed within up to 3 business days. Your bank, UPI app or card issuer may take a little longer to show the credit on your statement; this part is outside our control.

• Razorpay (UPI, netbanking and other methods): refunded to the same account or instrument used to pay.

We do not pay refunds in cash, to a different person, or to a different payment account.

1. Write to refunds@tokenrex.ai or use live chat support from your dashboard.
2. Send it from your account email and include the payment ID (Razorpay pay_…), the amount and a short reason.
3. We review the request, usually within one business day, and may ask for verification.
4. If approved, your wallet is debited immediately and the payout is completed within up to 3 business days.

There are no subscriptions. You can stop using TokenRex at any time and request a refund of unused paid balance under this policy.

If you set up UPI Autopay, you can switch it off at any time from the Wallet page or cancel the mandate from your UPI app. Cancellation stops future automatic top-ups; a top-up already completed is treated like any other top-up under this policy.

If you ask us to delete your account, request a refund of any unused paid balance first. Unrefunded balance is lost once the account is deleted, and payment records are kept as required by tax law.

Please contact us before raising a chargeback or payment dispute — we can usually resolve it faster. When a chargeback is raised, the disputed amount is removed from the wallet and the account may be paused until the dispute is closed.

We may update this policy. The date at the top shows the latest version. Changes do not affect refund requests already submitted.